Question 1

What are your opening hours?

Accepted Answer

We are open Monday to Friday from 7:00 am to 2:00 pm, and Saturday and Sunday from 8:00 am to 2:00 pm. Full cooked brunch is served on weekends; weekdays focus on coffee, drinks and cabinet food.

Question 2

Where are you located?

Accepted Answer

MIRTH by Preety Bakes is at 14 McDonald Street, Morningside, Auckland — a short walk from Morningside station and close to Kingsland and St Lukes.

Question 3

Do you take bookings for groups?

Accepted Answer

Get in touch through the contact form and choose ‘Group visit’ so our team can talk through the details with you.

Question 4

How far in advance should I order?

Accepted Answer

We ask for at least seven days’ notice for custom cakes. Larger and tiered cakes usually need longer, especially over weekends and holidays.

Question 5

When is my order confirmed?

Accepted Answer

An enquiry is not a confirmed order. Your order is confirmed once we have agreed the design and price, and the deposit has been received.

Question 6

Can I request a rush order?

Accepted Answer

Rush orders inside the standard notice period are sometimes possible depending on the week. Please enquire and mark your request as urgent.

Question 7

Can you create a cake from an inspiration image?

Accepted Answer

Yes. We use inspiration images as a creative reference rather than copying another baker’s work exactly, and we will always tell you what is achievable.

Question 8

Can I customise colours and flavours?

Accepted Answer

Yes — colours, flavours, fillings, piping style, toppers and the message on the cake can all be chosen when you order.

Question 9

Do you make photo cakes?

Accepted Answer

Yes. Send a high-resolution image and we will print it as an edible image on a buttercream base.

Question 10

Can I order a two-tier cake?

Accepted Answer

Yes. Two-tier cakes are quoted individually so we can match the design and servings to your guest count.

Question 11

How many servings will I need?

Accepted Answer

As a guide, a 5 inch cake serves 6–8, a 6 inch serves 10–12 and an 8 inch serves 18–22. Tell us your guest numbers and we will confirm.

Question 12

What allergens are handled in the kitchen?

Accepted Answer

Our kitchen handles wheat, eggs, dairy, nuts, soy and sesame. We take care with every order but cannot guarantee the absence of cross-contact.

Question 13

How do I pay?

Accepted Answer

Online payments are being set up. Until then, we confirm payment arrangements directly with you when your quote is accepted.

Question 14

Are deposits refundable?

Accepted Answer

Deposit terms are being finalised and will be published here once confirmed by the business.

Question 15

Can I collect my cake from MIRTH by Preety Bakes?

Accepted Answer

Yes. Cakes are collected from MIRTH by Preety Bakes at 14 McDonald Street, Morningside, during opening hours at an agreed pickup time.

Question 16

Do you offer delivery in Auckland?

Accepted Answer

Auckland delivery can be requested during your enquiry. Delivery zones and fees are confirmed with your quote.

Question 17

How should I transport my cake?

Accepted Answer

Carry the box flat on a level surface — the boot floor or a footwell works well. Keep the car cool and avoid direct sun.

Question 18

How should I store my cake?

Accepted Answer

Keep the cake refrigerated in its box and bring it to room temperature 1–2 hours before serving for the best texture.

Question 19

Can I make changes after confirming my order?

Accepted Answer

Small changes are often possible depending on how close we are to your date. Cancellation and change terms are being finalised.

Frequently asked questions

Café

Cake Orders

Customisation

Flavours and Servings

Allergies

Payments

Pickup

Delivery

Storage and Transport

Changes and Cancellations